FAQ
Where does dearthomas ship?
We currently ship within the United States only.
How much is shipping and how long does it take?
Standard Shipping is $5.95, or free on eligible orders over $59. Expedited Shipping is $14.95. Most orders process in 1–3 business days; delivery is estimated at 5–8 business days standard or 2–4 business days expedited after fulfillment.
Will I receive tracking?
Yes. Tracking is emailed after shipment and may take 24–48 hours to update. If tracking has not moved for more than 10 business days, please contact us.
What should I do if there is a problem with my order?
Contact us within 7 days of delivery with your order number, a short description, and clear photos.
Can I return an item after trying it on?
Because of hygiene concerns, we generally do not accept traditional returns for items that have been worn, washed, used, or tried on. Depending on the issue, we may offer a replacement, refund, discount, or another suitable resolution.
What if my order is wrong, missing, damaged, or defective?
Contact us within 7 days. After review, we may offer a replacement, partial refund, full refund when appropriate, or another suitable resolution.
How do I choose the right size?
Measure your dog before ordering. Chest circumference is the most important measurement for most styles; also check neck measurement for high-neck styles and then back length. Use weight as a reference only.
What if I chose the wrong size?
If the fit issue is caused by incorrect measurements or ordering by weight/usual size only, we generally do not offer a cash refund or free replacement. A one-time Fit Support Discount may be offered.
How long do approved refunds take?
Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.
How does dearthomas use my information?
We use personal information to process orders, arrange delivery, provide support, prevent fraud, improve our store, and support marketing where permitted. dearthomas does not sell personal information for money. For help, email support@clickmycart.com or call +1 (888) 595-6368.