Shipping policy

At dearthomas, we carefully prepare each order so your little companion’s pieces arrive safely and beautifully.

Please review our shipping policy before placing an order.

Shipping Area

At this time, dearthomas ships within the United States only.

We currently do not offer international shipping. Shipping to certain remote locations, U.S. territories, military addresses, or P.O. Boxes may be unavailable or may require additional review depending on the carrier.

Please provide a complete and accurate physical shipping address at checkout.

Shipping Rates

We currently offer the following U.S. shipping options:

Shipping Method	Cost	Estimated Delivery Time
US Standard Shipping	$5.95	5–8 business days after fulfillment
Free US Standard Shipping	Free on orders over $59	5–8 business days after fulfillment
US Expedited Shipping	$14.95	2–4 business days after fulfillment

Free standard shipping applies to eligible U.S. orders over $59 before or after discounts depending on the final checkout calculation shown at checkout.

Expedited shipping is not included in the free shipping offer and will remain a paid option.

Order Processing Time

Most orders are processed within 1–3 business days after payment is verified.

Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

During launch periods, promotional periods, holidays, or high-volume times, processing may take slightly longer.

Shipping Time

Shipping time begins after your order has been fulfilled and handed to the carrier.

Estimated delivery times are not guaranteed and may vary depending on the carrier, destination, weather, holidays, address accuracy, or other circumstances outside our control.

Tracking Information

Once your order has shipped, we will send tracking information to the email address used at checkout.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

If you do not receive tracking information, or if your tracking has not updated for several business days, please contact us at:

support@clickmycart.com
+1(888) 595-6368

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Full name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Phone number
Email address

If an order is delayed, lost, returned, or delivered incorrectly due to an incomplete or incorrect address provided by the customer, dearthomas is not responsible for the loss and the customer may be responsible for reshipping costs.

If you notice an address error after placing your order, please contact us immediately at:

support@clickmycart.com
+1(888) 595-6368

We will do our best to help, but we cannot guarantee address changes once an order has entered processing or has shipped.

P.O. Boxes

We recommend using a verified physical shipping address.

Some carriers may not deliver to P.O. Boxes, and certain shipping methods may require a physical address. If your address cannot be fulfilled by the selected carrier, we may contact you for an alternate shipping address.

Delivery

Most packages do not require a signature upon delivery.

Depending on the carrier and delivery location, the package may be left at your front door, mailbox, parcel locker, reception area, mailroom, or another location considered safe by the carrier.

Once a package is marked as delivered by the carrier, dearthomas is not responsible for theft, loss, or missing packages after delivery. However, if your package is marked delivered but you cannot locate it, please contact us and we will do our best to assist.

Before contacting us, please check:

Your mailbox
Front door or side door
Porch or parcel locker
Building mailroom
Reception desk
Neighbors
Local carrier office

Lost Packages or Long Tracking Delays

If your tracking has not updated for more than 10 business days, or if your package appears lost in transit, please contact us at:

support@clickmycart.com
+1(888) 595-6368

Please include your order number and tracking number.

We will review the situation and may contact the carrier for additional information. Depending on the tracking status and carrier findings, we may offer a replacement, refund, or another appropriate resolution.

Damaged Packages

Please inspect your package when it arrives.

If your package or item arrives damaged, please contact us within 7 days of delivery at:

support@clickmycart.com
+1(888) 595-6368

Please include:

Your order number
Clear photos of the damaged item
Clear photos of the outer packaging
Clear photos of any damaged inner packaging

Please do not throw away the packaging materials until the issue has been reviewed, as the carrier may require packaging photos for a damage claim.

Missing, Wrong, or Incorrect Items

If you receive the wrong item, wrong size, or if an item is missing from your order, please contact us within 7 days of delivery at:

support@clickmycart.com
+1(888) 595-6368

Please include your order number and clear photos of the items received.

Once reviewed, we may offer a replacement, same-value replacement, partial refund, full refund when appropriate, or another suitable resolution depending on product and size availability.

Shipping Fees

Original shipping fees are non-refundable unless the issue was caused by our error.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or an unclaimed package, the customer may be responsible for reshipping costs.

Expedited Shipping

Expedited shipping is available for eligible U.S. orders at checkout.

Expedited shipping only affects carrier transit time after the order has been fulfilled. It does not guarantee same-day processing or weekend delivery.

Estimated expedited delivery is 2–4 business days after fulfillment.